Thank you so very much for your love, support and wedding gowns. Due to the overwhelming response we are unable to personally respond to every call or email. We have created our FAQ in hopes that it will answer most of your questions.
Press inquiries can be made at firstname.lastname@example.org
Updated 3:40pm CST 7/14/2014
This program is available across the US and Canada and we provide any requesting hospital or family with Angel Gown garments as a gift.
FREQUENTLY ASKED QUESTIONS (FAQ)
1. I live outside of the Dallas/Fort Worth area. Where do I ship my wedding gown?
NICU Helping Hands
C/O Ideal Partners
6913 Camp Bowie BLVD Suite 181
Fort Worth, Texas 76116
Please DO NOT ship your wedding gown to our office on Commerce Street.
2. I live in the Dallas/Fort Worth area. Where can I drop it off?
You can drop your gown off Monday-Friday between 1-6pm at
Bliss Bridal Salon
4624 Camp Bowie
Fort Worth, Texas 76107
Bliss Bridal has asked that gowns only be dropped off during these days and hours. Please help us thank them for their help by honoring this request.
3. Does my wedding gown need to be cleaned before I donate it?
Yes! We ask that all wedding gowns be cleaned prior to shipping or delivery to us. You may have it professionally cleaned or you may wash it on a gentle cycle and let it air dry. We respectfully request that all donated wedding gowns be prepared so that our seamstresses can immediately use them. If your wedding gown has any odor we ask that you remove the odor before sending us the gown as any gown sent that has an odor may not be usable. All gowns must be from smoke-free homes. If your wedding gown is heavily stained, unevenly yellow from age or otherwise damaged it may not be usable.
It is our commitment to hospitals and bereaved families to provide clean, beautiful and high quality Angel Gown garments.
4. Is this a charitable donation? Can I write the expense off on my taxes? Absolutely! NICU Helping Hands is a non profit organization and donations made to us are tax deductible. We cannot value your wedding gown but we will send you a letter acknowledging that you have donated a wedding gown to our organization. If you would like a tax acknowledgement you must securely pin this request to your gown before sending it to us. We must have your name and mailing address on the written request in order to send a tax acknowledgement letter.
Please note: Tax acknowledgement letters will be sent to donors in time for tax filing preparations. If you donate your gown in 2014 and request a tax acknowledgement you will receive your letter prior to January 31, 2015.
5. Do you have chapters in other states?
NICU Helping Hands is headquartered in Fort Worth, Texas and our Angel Gown Program operation is based there as well. We have one Official Chapter of our Angel Gown Program operating in Kansas City, Kansas and we are looking at setting up other Official Chapters across the United States. Even though we currently only have one Official Chapter we still serve every community requesting assistance.
6. Can Angel Gown garments be sent to a specific hospital?
Yes, if you are a volunteer seamstress or a wedding gown donor you can request that we send Angel Gown garments to a specific hospital. If the hospital is not currently signed up as a participating hospital we will contact them regarding your request.
7. All urgent or time sensitive requests from families or hospitals should be made by filling out this form or calling 817-584-1437
8. Are gowns only for little girls?
We provide Angel Gown garments for boys and girls.
9. How can we replicate this in our community?
We would love to work with you in serving your local community. As a non profit organization we offer parent support and education to families of premature infants and serve the needs of bereaved families as well. We invite you to become involved as a volunteer seamstress, request gowns for a hospital in your local community and let us know if you are interested in being involved in a chapter of NICU Helping Hands’ Angel Gown Program in your community. Please let us know how we can assist you.
10. Can I make the Angel Gowns and then drop them off at the hospital myself for NICU Helping Hands?
No. When volunteering as a seamstress for NICU Helping Hands you must follow our guidelines. Items cannot be donated on our behalf before they are processed by our staff. In our professional experience we know that most hospitals, due to funding, cannot provide Angel Gown garments to a bereaved family in a manner we consider to be consistent with best practice. Most clothing and gowns donated to hospitals are placed in buckets, baskets or bins that have to be sorted through each time a baby passes away. Sometimes a bereaved family has to sort through donated clothing to find something to fit their precious baby. It is with this knowledge that we created our Angel Gown Program and the guidelines surrounding distribution of our Angel Gown garments.
There is a very specific way in which our garments get boxed, labeled and sent to hospitals and we make sure this is done properly so our Angel Gown garments get placed into the right hands and distributed to the families in a very heart felt manner. Volunteer seamstresses for our organization do not drop off Angel Gown garments for us at hospitals. All garments once completed are sent back to NICU Helping Hands for packing and shipping to hospitals and families. We respectfully request that this policy be followed if you sign up to be a volunteer seamstress for us so that we can provide families with the absolute best experience. If you prefer to provide gowns yourself to hospitals, please understand they cannot be donated under the NICU Helping Hands’ Angel Gown Program brand.
11. Can I use my own dress and turn it into gowns?
Yes, we would love for you to do that. Again, please send your finished gowns to us so that they are distributed properly.
12. Am I required to pay shipping to Fort Worth when I am done sewing the Angel Gown garment?
Volunteer seamstresses for NICU Helping Hands agree to return Angel Gown garments to Fort Worth so that we can follow established best practice for distribution to bereaved families and hospitals. We are currently working to set up a partnership with a shipping company so volunteer seamstresses do not have to pay to ship completed angel gowns to us in Fort Worth, but until that happens we need volunteer seamstresses to cover the expense of sending the gowns back to us. The cost to send completed Angel Gown garments back to us typically runs under $10.00.
13. What kind of wedding gowns do you accept?
We accept all types of wedding gowns. We utilize gowns that are pale in color – white, ivory, and cream. We also accept pale colored bridesmaid gowns as these often provide needed trim pieces for the wedding gowns.
14. Can we send formal gowns?
Yes, we can use formal gowns in white, ivory, cream or pastel colors (pink, baby blue, etc).
15. Can we send in suits or colored dresses?
We do not accept anything other than wedding gowns or formal gowns for our Angel Gown Program.
16. How do I start sewing for NICU Helping Hands?
If you are outside of the DFW area please click on the Volunteer-Out of State box to sign up as a seamstress. If you are in the DFW area please click on the Volunteer-Local DFW box to sign up.
17. I don’t have a gown, how can I help?
A donation of $10 is enough to provide four families with an Angel Gown garment for their baby.
18. Do you need any other supplies donated?
A couple of items that are easy to collect include white tissue paper and white and cream colored thin satin ribbon. You can mail supplies to:
NICU Helping Hands
301 Commerce Street, Suite 3200
Fort Worth, Texas 76102
19. Do Angel Gown garments cost the bereaved family or hospitals any money?
It is an honor for us to provide the gift of Angel Gown garments to any family or hospital requesting them. Other non-profits providing bereavement services to families can also submit requests. Requests from hospitals and non-profits should be completed here.
20. Do you need local volunteers?
Yes, we need local volunteers to help organize, unpack and prepare wedding gowns for shipping and pick up. If you live within 50 miles of DFW and are willing to help please fill out this form: http://www.nicuhelpinghands.org/local-volunteers-dfw/
21. What is the timeline? How long will it take for my dress to be turned into an Angel Gown garment?
Angel Gown garments are being shipped daily to families who desperately need them for their urgent and time sensitive situations. It is going to take us several months to process gowns and get them into the hands of our volunteer seamstresses to be made into Angel Gown garments. We will be organizing everyone’s information, unpacking, working with the donated gowns and filling the hospital requests. It may take awhile for your wedding gown to make it into the hands of a seamstress and depending on the seamstresses schedule it may take a little while for them to finish Angel Gown garments from your dress. This is a delicate process and we appreciate your patience.
22. Are you willing to take pictures of the gowns that are made from my dress?
You may securely attach a written request for this to your gown when you donate it. It will be up to the discretion of each volunteer seamstress as to whether they do this or not as they finish the Angel Gowns from your donated wedding gown. Be sure however to list your email information or cell number so that if they do take photos they can easily text or email you the photos.
23. I would like a keepsake piece of my wedding gown – what do I do?
You are more than welcome to remove a piece of your wedding gown to keep as a keepsake PRIOR to shipping us your gown. We are NO LONGER sending keepsake pieces to wedding gown donors due to the cost of postage and the overwhelming number of gowns we are receiving. If you would like a piece of your wedding gown to keep please remove it from your gown before you ship it to us.
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